Questions about your membership?

Thank you for reaching out to Member Relations! We are happy to assist with any questions regarding your account. A representative from our Member Relations Department will be in touch within 24-48 hours.

*Note: If your cancelation or freeze request was submitted after 4:30pm PST on a Friday, on any observed holiday, or last day of the month it will be processed 24-48 hours upon our return. If you need immediate assistance with your inquiry and/or need your membership canceled or frozen prior to being billed for the upcoming billing cycle, we recommend that you get in touch with your home salon location for further assistance.