iCLUB Member Relations Contact Us

member

RELATIONS

Questions about your membership?

Thank you for reaching out to Member Relations! We are happy to assist with any questions regarding your account. A representative from our Member Relations Department will be in touch within 24-48 hours.

*Note: If your cancelation or freeze request was submitted after 4:30pm PST on a Friday, or on any observed holiday, it will be processed 24-48 hours upon our return. If you need immediate assistance with your inquiry and/or need your membership canceled or frozen prior to being billed for the upcoming billing cycle, we recommend that you get in touch with your home salon location for further assistance.

First Name*
Last Name*
Date of Birth
MM
DD
YYYY
Email*
Type of Inquiry*
Please note: Any membership cancellation notices or account changes need to be received in writing by the 25th.
Do You Know About Account Freeze Options?
- Yes
- No
Freeze Your Account
Did you know? iTAN's freeze policy allows you to temporarily suspend your iCLUB membership usage privileges & monthly payment obligations. You may freeze your account for a minimum of 1 month & a maximum of 12 months at a time. Freezes will take effect the following billing cycle from when the request was processed. A non-refundable freeze fee in the amount of $5, plus applicable taxes, will be automatically charged to your account on file on the 1st of each month for the duration of the freeze. You may unfreeze your account at any time and pay the prorated membership fee for that month. Otherwise, your iCLUB membership will automatically recommence on the predetermined freeze end date, without notification. During the freeze, each monthly freeze fee, will be placed into your account in the form of in-store credit. This credit may be used towards any iTAN product or service but is not valid for monthly membership payments. The in-store credit is non-refundable and will expire after 14 months.
Freeze Start Date
Date Format: MM slash DD slash YYYY
Freeze End Date
Date Format: MM slash DD slash YYYY
Reason for Cancelling*
Your Inquiry*